Cancellations pre-delivery.

If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order prior to delivery. All you need to do is advise us by emailing us at alan.g@pine-road.co.uk.  Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

Returns after delivery

We are confident that you will be delighted with your furniture. But if, on receipt of goods, you choose within 10 days to return them, you may do so, your only liability will be the full cost of delivery and collection. All you need to do is email alan.g@pine-road.co.uk once a return is accepted and goods are received in good order then a refund will be issued.

• Please ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse.

• We will refund to you all monies paid by you for the items being returned (excluding the full cost of delivery and collection of the goods and any fees incurred on bespoke items), once the goods are back at our local warehouse and have been inspected.

If, in the unlikely event that after receipt of your delivery you find that there are any faults with the furniture, then please contact us within 24 hours via email  and we will do our very best to rectify any issues you may have, but please note that our liability is limited to repair, replacement or refund and that we do not pay compensation beyond these limits.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.